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We developed an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. With AYA Business Solutions, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. So the pricing is also simple, straightfo

The agent itself is brandless, has nothing to identify it with AYA Business Solutions. When activated to open a ticket the first thing the user will see will be your brand (The MSP brand) on the ticket form that will pop-up.

future? expand_more We monitor OS X with SNMP and have collaborated with Citrix (GoToAssist) so we have remote access using GTA for OS X. We do not yet have automation for OS X, but in general, OS X is on our development roadmap.

We invest a lot in security; our development team are former cyber security developers and have in their CV the honor to have developed a cutting edge Firewall. We do encrypt all data on the servers, we have MFA; you can build a specific access list (IP Based) defining who can access the system. Additionally, we provide a token-based solution that after login sends an email with a unique password that is valid for a very short time. Even though we are multi-tenant we have specific databases.

We are in MS Azure, that in itself has an up-time commitment of 99.95% per instance and we have implemented load balancing and fail-over between two geographical regions so the probability that both will go down at the same time is almost null. Additionally, Microsoft implements the most advanced quality and security methodologies.

Yes, we are an ACRBO approved vendor. Our pricing philosophy is to always be transparent and fair so we do not give discounts or “make deals” beyond the prices in our website. In other words, you always know you are getting the best deal.

Our whole strategy and development goals are to achieve simple self on-boarding and a different User Experience than the legacy software vendors in the market. Our software is designed so that it requires very little resources to insure successful on boarding. However, there is nothing we love more than working with our users to make sure their onboarding process is smooth and fast.

AYA Business Solutions is a completely different technological approach. We are “born in the cloud”, our software is a whole different experience both in terms of onboarding and daily ease of use. The other differentiation is that we built our software as one RMM+PSA+Remote Access from the beginning and are not integrating two or three products. This is very significant in terms of daily work efficiency.

AYA Business Solutions, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add more monitored devices and you can give really great service because you can put a monitoring agent on all devices in the network without extra cost. Fair’s fair.

It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The Ticket Dashboard in AYA Business Solutions is equivalent to a Prioritized To-Do list. There is a very easy way to review an Alert and with one click transfer it into a ticket to be handled, tracked, billed etc.

Autotask and Connectwise are PSA solutions only. Atera includes RMM and Remote Access in addition to the PSA capabilities so it is practically not comparable. You actually need to compare it to the cost of an RMM + PSA + Remote Access. Additionally, we have a unique, transparent, technician based pricing model with the capability to install unlimited agents without any extra cost.